Q: How are Registered Lessons Billed?
Registered weekly lessons are billed once a month on the 1st of each month, for all lessons in that month. You are billed the number of weeks in that month x your discounted instructor rate. You can check out each teacher's rate for 30 min/45min/60 min by clicking on their instructor page. Through TeacherZone, you upload your preferred payment information (Visa, Mastercard or ACH Bank Auto-deposit) which you can then update and track as needed.

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Q: What Happens when I miss a lesson? (Makeups/Refund Policy)

When you register, you are committing to a weekly appointment at the agreed upon day and time, and as our teachers prepare for each lesson and reserve that timeslot for you we do not offer refunds and cannot always guarantee a make up lesson. If you are sick or on vacation, you are welcome to take a virtual lesson instead of an in-person lesson at any time. If you are unable to make your lesson at all and have given us advance notice you can ask your instructor if they have any availability to fit you in for a makeup, but this is not guaranteed and is dependent on their availability and schedule.

Q: Can I do Group or Semi-Private Lessons?
A student will get the best learning outcomes from a one-on-one private lesson, so we always recommend that to learners as everyone learns with different styles and speeds. Sometimes in a group lesson, one student may end up waiting aside while a teacher helps one of the other students with a particular learning challenge. Occasionally, a student requests that they take a lesson with a friend. We can certainly try that if it helps motivate a student, but we recommend booking a minimum of an hour long lesson or more just to make sure that each student gets a quality experience and enough one on one attention to their needs.

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Q: What happens when my lesson falls on a holiday?
We are open every week for lessons except for one week during spring break and one week during winter break. If your lesson falls on a stat holiday, we will allow you to book a makeup lesson or reschedule your lesson that week if we have a week's advance notice. You may download our school lesson calendar here.

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Q: How can I access my tax receipts?

Receipts for lessons are accessible via our scheduling and billing system. TeacherZone. Please see the video attached below for detailed instructions on how to find them.

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